We’re sorry it didn’t work out, but sometimes these things happen. You have 30 days from the date on which the goods were received to return any item for refund. We are unable to refund any items that appear to be worn, washed, are not in original condition or have tags removed. Every aspect of the item must be free from signs of wear and odour.
Does your item not fit? We recommend placing a new order for the size required and returning the unsuitable product.
If you wish to return your goods, you will need to complete a returns form to obtain a valid Returns Authorisation Number (RAN). We offer a free returns service via Rebound UK.
At Surfdome we offer a free returns service via Rebound UK. (If you use Rebound to generate your prepaid label there is no need for you to enclose any paperwork as the label will have your order details.)
Not happy with your order? No need to contact us, returning items with Rebound UK is convenient and simple, all you need to do is follow the steps below.
Once your products have been received and inspected by our warehouse, Surfdome will issue a refund less the original delivery charge. Refunds are normally processed within 10 working days. In the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right to not issue a refund and will arrange to send the item back to you at your expense.
You will receive a return confirmation email once your order has been processed.
If your return is of a large size and cannot be returned via Rebound UK, please contact us. Our friendly Customer Experience team will be happy to assist you.