Although we work hard to avoid mistakes, sometimes they happen. If your order is incomplete, incorrect or you have received the wrong items, we sincerely apologise.
If you have found an issue with your order, including your order being damaged or lost in transit, contact us quickly so we can correct any fault that we or our delivery partners have made. We kindly ask you to provide all necessary information, including images. Please contact us before returning your order as a free returns label may be available.
We require all relevant information to pass on to our delivery partner(s) for investigation. Response from our delivery partners(s) typically takes 48-72 hours, although this may take longer in busy periods.
During our busiest periods, such as Black Friday and Christmas our response times may be slower, but don’t worry, we aim to answer all emails within 48 hours. If you require immediate assistance, contact us via Live Chat where our customer service team will be waiting to assist you